Error in ELMA Agent when scanning
About the Error
When you attempt scanning, Agent returns an error:
Error
Problem signature: Problem event name: APPCRASH Application name: ELMAAgent.exe Application version: 2.5.4.0 Application timestamp: 4f794390 Error module name: KERNELBASE.dll Error module version: 6.1.7600.16850 Error module time stamp: 4e211485 Exception code: 0eedfade Exception offset: 0000b9bc OS version: 6.1.7600.2.0.0.256.4 Locale ID: 1049 Additional information 1: 0bb4 Additional information 2: 0bb47291333768eb811e2f9e3dcb5fcb Additional information 3: 8d98 Additional information 4: 8d985135daa020edb20242113d52655c Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0419 If the privacy statement is unavailable on the Internet, read it offline: C:\Windows\system32\en-US\erofflps.txt
Solution
1. Disable UAC (Control Panel - Administrative Tools - System Configuration - Tools - Change UAC settings)
2. Restart the OS
3. Reinstall ELMA Agent
4. Start scanning