You have to configure an IP telephony system profile in the user profile settings. To do so, open a user profile for editing and go to the Contacts tab.
Fill in the required fields on this tab and click Save.
Enable IP telephony for the user:
Yes – IP telephony features will be available for the current user;
No – IP telephony features will not be available for the current user. If you select this option, the IP telephony settings fields will not be displayed.
Subscriber's number – internal phone number of this user.
Fields of these settings depend on the IP telephony system you use.
Asterisk
Fig. 1. illustrates an example of Asterisk system settings.
Fig. 1. User profile settings for the "Asterisk" system
Channel type – type of the communication channel used: SIP/PJSIP.
CallerId – ID of the subscriber. If the receiving party can identify this parameter, it will be displayed instead of the phone number.
Event, which opens a call page – select an action that takes place when an ELMA user receives a call from a phone number, which is not registered in the system:
Do not open – call page will not open;
Dial/DialBegin – call page will open before taking the call;
Bridge – this option is used if two communication channels are engaged. It occurs when, for example, the company's calls are first received by the secretary, who then redirects them;
Varset BridgePeer – call page will open after taking the call;
Join – this option is used if you need to establish call queue, for example, when a call is made to a call center, and the caller is waiting for the operator to answer;
