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Question-Answer


In ELMA, you can ask other users questions.
You can ask questions about a certain system object:
Let's take a closer look at this function and add a question to a task as an example.

Ask Question

Any task participant can ask a question about the task. To ask a question, click Actions - Ask Question (fig. 1) in the task page toolbar.
Fig. 1. Task page. Actions – Ask Question button
In the opened dialog box (fig. 2) fill in the following fields:
Next, click Ask Question or Cancel.
Fig. 2. Asking a question about a task
A question is sent to the recipient as a task. Questions are shown in the list of incoming tasks and marked with a question mark icon (fig. 3).
Fig. 3. A question in the task list

Answer Question

To open a question page:
Fig. 4. Task page with a question
The question page will open. On this page you can answer the question using:

Cancel Question

The author of a question can cancel it. Open the page of the question you want to cancel and click Cancel Question (fig. 8).
Fig. 8. Question page. “Cancel Question” button
After that you will see a dialog box with a warning (fig. 9) where you need to confirm that you want to cancel the question.
Fig. 9. Dialog box with a warning
When the author cancels the questions, the question disappears from the addressee’s task list. The addressee will not be able to comment on the question in the Messages section and will also see the notification “The question is canceled by the author”. Apart from that, the information about the question cancelation will be displayed on the task history panel and question page (fig. 10).
Fig. 10. Notification of the question cancellation on the question page

Question on the history panel

All actions with questions and answers (creation, cancellation, reply) on a task are displayed on the history panel on the task page (fig. 11).
Fig. 11. Question and answer on a task page
 
If the questions contains any attachments, you can download them as an archive. You can read more about downloading attachments in this article.

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